Our Terms And Conditions

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In these terms and conditions, ‘you’ and ‘your’ means all people named on the booking form and in the holiday party.  ‘We’, ‘us’ and ‘our’ means Sharon Mears, owner of Arallt Holiday Cottage 

When you book Arallt Holiday  Cottage direct with the owner, including via this website, you are entering directly into a contract with the owner of the property.

1 Making your booking

All bookings depend on the property being available.  The person making the booking must be at least 18 years old at the time of booking.  By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these Terms and Conditions. The person making the booking is responsible for making all payments due to us.

Bookings made and no payment received,  will not be deemed to be confirmed  until the deposit  payment is  made. 

Once we have received the payment due, we will issue a confirmation email as soon as reasonably possible.  If you book online,  we will acknowledge by email that we have received your booking and then send you separately a confirmation email, once payment has been received.

This confirmation email is our acceptance of your booking and the point at which a binding contract with the property owner will begin. 

We  have the right to refuse any booking before we send a confirmation email. If we do this, we will tell you by email and promptly refund any money you have paid to us. In this case we will have not have any legal responsibility to you.

Once we have received a final balance payment (due 70 days before the start date of your stay with us) we will send a separate email detailing arrival instructions.

2 Payment

At the time of booking, a 50% non refundable deposit is due.  This 50% is calculated from total cost, including any holiday extras selected.  This is to be paid online via our booking platform, Freetobook, or, if you prefer, over the telephone by card payment via Stripe. We only accept payment in Pounds Sterling.  We must then receive the rest of the money owed no less than 60 days before the start of your booking.  If you book less than 60 days before the start of your holiday, we must receive full payment at the time of booking.

If you do not pay any final balance payment due in relation to your booking by the appropriate date we are entitled to assume that you want to cancel your booking. In this case, we will be entitled to keep all deposits paid.

3 Pricing

We may increase or reduce the prices of unsold products or correct mistakes in pricing at any time before we confirm your booking. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking.

All prices quoted or otherwise given to you include all charges.  All prices are for the property and are not on a per person basis.  Occasionally prices are rounded to the nearest pound sterling.

Electricity and  Wi-fi are included for reasonable use. Unreasonable usage charges apply and we reserve the right to invoice for any usage we feel unreasonable.

4 Brochure and website details

We aim to make sure that the information provided is presented accurately on our website, third party listing sites and in other promotional literature or material we produce and provide. There may occasionally be small differences between the actual property and its description. This is usually because we are always aiming to improve services and facilities. Occasionally, problems mean that some facilities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation. We cannot accept responsibility for any changes or closures to local services or attractions mentioned on our website or advertised elsewhere. We make reasonable efforts to make sure that information we give you about the property and its facilities or services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and services, unless this was caused by our negligence.

5 Changes to your booking

a) Changes by you
If you want to change any detail of your confirmed booking (eg change dates), we will do our best to make the changes.  We must receive this request by email from the person who made the booking.  We can only make changes to your confirmed booking if the new dates are available.  We cannot guarantee this request.

There is a £25 administration fee for any changes made to bookings.   If we are unable to make the change requested, the original booking will continue to be valid unless cancelled in accordance with these Terms and Conditions.

b) Changes by us
If in the unfortunate event we have to make changes to your booking (eg serious repair work needed at the property you booked) we will try to find a suitable alternative booking at another property.  If this is not possible, we will refund all sums paid by you for this booking.  This will be our only obligation or liability to you in such circumstances.

6 Cancellations

a) Cancellations by you
If you have to, or want to cancel your booking, you must phone us on 01758 750418 as soon as possible. The day we receive your notice by phone to cancel is the date on which we will cancel your booking.  Where you cancel the booking (irrespective of the reason for cancellation) a cancellation charge will be due in respect of our lost costs as follows:

Number of days before the start date of your holiday that we receive your notice to cancel Cancellation charge:  More than  60 days - Full deposit (including any balance of the deposit due) Less than  60 day -  Total cost (accommodation cost and any costs for holiday extras)

In the event you do not arrive at all, ( a "no show" ), without prior notice, the full cost of the stay is due and non refundable. 

We strongly recommend you have adequate insurance in place to cover yourself for cancellation. We cannot be held liable for any cancellation costs incurred by you in the event of cancelling your holiday with us.

b) Cancellations by us
We do not expect to have to make any cancellation or changes to your booking. However, in exceptional circumstances we have the right to do so.  We will contact you as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change.

7 Events beyond our control

We will not be legally responsible either jointly or individually for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we could not, even with all due care, expect or avoid, including: natural disaster; acts of terrorism; malicious damage; keeping to any law or governmental order, rule, regulation or direction; insolvency or bankruptcy of an owner; fire, flood, pandemic, snow or storm; other circumstances affecting the supply of goods or services.

8 Our legal responsibilities to you

We cannot be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond our control. If we know about a problem before you arrive, we will contact you to let you know.  We cannot be held responsible for the breakdown of equipment such as, boilers, washing machines, nor for the failure of public utilities such as water, gas and electricity. If you report such a problem during your stay, we will do our upmost to resolve it for you, as promptly as possible.  If a contractor needs to enter the property to repair a problem you have reported during your stay, we will give him/her a key to do so.

9 Insurance

We recommend that you take out enough travel insurance to cover you for your total stay.
In particular we strongly recommend you have adequate insurance in place to cover yourself for cancellation. We cannot be held liable for any cancellation costs incurred by you in the event of cancelling your holiday with us.

This is particuarly important because of Covid 19.

10 Disabilities and medical problems

If you or any member of your party has any medical problem or disability that may affect your booking, please tell us as early as possible. If we reasonably feel unable to properly meet that person’s particular needs, we can refuse or cancel the reservation.

11 Your property

Arrival and departure – You can arrive at your property at any time after 5.00 pm (unless we tell you otherwise, for example on your confirmation) on the start date of your rental period.  You must leave by 10.00 am on the last day.   If you fail to arrive by 12 midnight  on the 1st day  of your rental period and you do not let us know you are arriving late, we may treat your booking as having been cancelled by you. In this situation, we will not refund any money you have paid.

Condition of use – You and all members of your party agree to keep the property, its contents and outdoor areas, clean and tidy, to leave the property in a similar condition as you found it when you arrived, and to behave in a way at all times while at the property which does not break any law. You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone to stay in it who we have not previously accepted.

You are responsible for the actual costs of any breakage or damage in or to the property – along with any extra costs that may result – which are caused by you or any members of your party. We can ask for an extra payment from you to cover any related costs including extra cleaning costs. 

We live just across the road and do our own checks and cleaning so will be aware of any damage caused prior to your arrival. Please let us know of any issues if and when they occur.

( Our Damage Charge is currently set at up to £500.00 per item, and will be charged to your card after checkout if deemed necessary.)

We can refuse to allow you into the property or ask you to leave if we reasonably believe you or any member of your party is behaving illegally, or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any members or your party. We will treat these circumstances as a cancellation by you.

Courtesy– we ask you to show courtesy to the occupants of other nearby properties in particular in terms of noise, parking and tidiness of any shared facilities such as the gate and path along the terrace. 

Maximum occupancy – You also must not allow more people than our website states to stay overnight in the property (unless with prior agreement from ourselves).  You cannot significantly change the number of adults or children during your stay. (For example, if you book for two adults and two children, you cannot arrive with four adults and no children.)

Usage – You must not hold events (such as parties, celebrations or meetings) at the property without our advanced consent. If you do any of these things, we can refuse to hand over the property to you, or can repossess it. If we do this, we will treat this as you cancelling the booking. In these situations you will not receive a refund of any money you have paid for your booking. And we will not be legally responsible to you as a result of this situation. (This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.)  We are not under any obligation to find any alternative accommodation for you.
You must allow us or a representative (including workmen) access to the property at any reasonable time during your stay (except in an emergency or if a problem needs sorting out quickly and you cannot be contacted in time. In these situations, we can enter the property at any time without giving you prior notice).

Pets – If you or any member of the party has a pet allergy, we cannot guarantee that dogs, or other pets, have not stayed in the property, nor can we accept any responsibility for any subsequent health reaction.

Smoking   – this property is non-smoking and under no circumstances must smoking occur inside the property, or within it's curtilege.

Baby equipment – we can  provide a travel cot, and  highchair . Other baby equipment can be reserved at the time of booking.  Availability of such equipment is limited and cannot always be guaranteed (eg we may not be able to provide three travel cots if there are three babies in your party). You must bring your own cot linen.  We will leave the equipment for arrival and will leave travel cots for you to erect (instructions will be provided) in the bedroom of your choice.  You should check all baby equipment before use and make sure you use it responsibly.

Safety–  guests must accept responsibility for their own and their children’s safety. Baby equipment, play equipment, any amenities or equipment provided must be used at your own risk. We accept no responsibility for personal injury to any guests or consequential loss or damage to their property.

13 Left Property

 You undertake to check your accommodation before departure and remove all personal items. we can take no responsibility for items left, but if you think you have left something and let us know within 5 working days of departure, we will attempt to locate the item/s. after 5 working days any unclaimed left property will be disposed of.  If we do locate your left item, to facilitate safe and speedy return and enable guests to track their item themselves, we can only return if you arrange a collection via https://www.royalmail.com/collection, which will pick up from our door. In addition due to the time taken in locating, wrapping, and corresponding concerning the left property we charge a £10 administration charge. 

14 Special Requests

If you have any special requests, you must let us know when you make a booking.  Although we cannot guarantee that any request will be met. Confirmation that we have noted a special request or passed it on to a service provider, or of the fact it is shown on your written confirmation or any other document, is not confirmation that the request will be met. If we fail to meet any special request, it will not mean we or they have broken your contract.

15 Complaints

If you want to complain, we will take action to sort your complaint out as soon as possible. Please give us the opportunity to rectify any issues whilst you are here. It's too late once you have left. 

16 Governing law

Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you must agree that any dispute will be dealt with by the courts of England and Wales.

17 Communicating with you

To process your booking we will need to collect and process personal information. From time to time we would like to send you by email, some information about Arallt Holiday Cottage and the area including special offers and things to do in the area and general information that we think will interest you.  We will first ask for your consent to add your email to our mailing list.  You can email at anytime to unsubscribe from this list. We will not pass your details onto third parties. Unless it’s in circumstances where third parties would need to know your personal information eg a restaurant reservation, and only to the third  party service provider  concerned. 

18 Electric Vehicles 

We do not currently offer EV charging, although are hoping to do so shortly.

 EV Charging Points need their own dedicated circuit – Regulation 722.311 of BS7671 (the British Standards requirement for Electrical Installations) states that a dedicated final circuit shall be provided for the connection to electric vehicles. This is because, when charging, Electric Vehicles often use full load 

We do not allow charging from our  Domestic Supply. Although most EVs are supplied with a cable with a three-pin 13 Amp plug (a “granny charger”), which will plug into a domestic socket. A regular three-pin plug will draw a maximum charge of 3kW.  Because of the constant draw on the power supply, EVs should ONLY be plugged into a socket which is on a dedicated circuit. A proper charging point will have safety features and protections built in and have a lower risk of fire and electric shock than using a domestic socket . We do not allow  the use of extension cables - this increases the risk of fire. For this reason, our insurance company will not cover us for  guests plugging their EV into our domestic sockets.

If we find that you are charging your vehicle via our domestric supply you will asked to vacate the property immediately and no refund will be offered. 

There is a list of public EV charger points in our digital guide. 

FACEBOOK COMPETITION TS & CS

The promoter is ARALLT HOLIDAY COTTAGE

The competition is open to anyone 18 years or over except employees of ARALLT HOLIDAY COTTAGE and their close relatives and anyone otherwise connected with the organisation or judging of the competition. 

There is no entry fee and no purchase necessary to enter this competition.

By entering this competition, an entrant indicates his/her agreement to be bound by these terms and conditions.

The route to entry for the competition is to like the post on our Facebook Page.

Any additional action (including sharing a post, commenting, watch party, tagging etc.) are done at the entrant’s discretion and do not impact the outcome of the giveaway.

We will not contact any entrant via Direct Message to say they have won the giveaway and ask for payment. 

Please do not give any billing information via messenger on Facebook to anyone who might try and pass off as an employee of ARALLT HOLIDAY COTTAGE 

We have the right sometimes to allow more than one entry per competition. We will notify you specifically in the post if this is the case

The closing date for entry will be stated in the post of the Facebook page. After this date, then no further entries to the competition will be permitted.

No responsibility can be accepted for entries not received for whatever reason.

The rules of the competition and how to enter are clearly stated in the Facebook post.

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The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

The prize will be stated in the Facebook Post.

The prize is as stated, and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability, and we reserve the right to substitute any prize with another of equivalent value without giving notice.

Winners will be chosen randomly via the software platform that we will share if anyone wants to know more.

A notification will notify the winner within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

The promoter will notify the winner when and where the prize can be collected.

The promoter’s decision regarding all matters to do with the competition will be final, and no correspondence will be entered into.

By entering this competition, an entrant indicates his/her agreement to be bound by these terms and conditions.

The competition and these terms and conditions will be governed by law, and any disputes will be subject to the exclusive jurisdiction of the courts.

The winner agrees to use his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. For our full privacy policy, request a copy.

The winner’s name will be available on our Facebook page 

Entry into the competition will be deemed as acceptance of these terms and conditions.

This promotion is in no way sponsored, endorsed, administered by, or associated with, Facebook, Twitter, or any other Social Network. You provide your information to {{business name}} and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found on our website.