BOOK NOW Arallt Holiday Cottage Quality self catering 01758 750418

Arallt Holiday Cottage,
Llyn Peninsula, North Wales
Arallt Holiday Cottage,
Llyn Peninsula, North Wales
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    • HOME
    • BOOK NOW
    • THE COTTAGE
    • AVAILABILITY
    • THINGS TO DO
    • ABOUT US
    • OUR BLOG
    • GALLERY
    • Covid 19 Policy
    • Our Eco Credentials
  • HOME
  • BOOK NOW
  • THE COTTAGE
  • AVAILABILITY
  • THINGS TO DO
  • ABOUT US
  • OUR BLOG
  • GALLERY
  • Covid 19 Policy
  • Our Eco Credentials

Our Covid 19 Promise To You

Your Money Back Guarantee!

  

Book with confidence

Booking a holiday is so exciting! Your experience shouldn’t be spoiled by worrying about what would happen if there’s another lockdown. When you book direct at Arallt Holiday Cottage , you can be assured that we will be ready to move or cancel your booking, if you need to.

Booking with us gives you the reassurance that if you are unable to go on holiday because:

  • There are UK Government  restrictions on travel due to the Coronavirus outbreak which make going on your holiday impossible
  • We are legally closed to visitors due to the  Coronavirus outbreak

Then you will be able to choose any of the following options:

  • Transfer your holiday to new dates in 2021or 2022, free of any administration charges . 
  • Get a code or  voucher for the value of your holiday, to spend on any stay with us to take place before the end of 2022.
  • Cancel your booking and receive a full refund equal to the value of your booking .

All other booking terms and conditions remain unchanged. 

We hope this puts your mind at rest!

Sharon and Vince 

BOOK YOUR STAY NOW

Our Covid 19 Policy

It's a tricky time

 

These are unprecedented times, and it's been difficult  for us all to navigate these strange and choppy waters. 

You have chosen self catering which is, we believe, about the safest holiday you can have about now. And here on the Llŷn Peninsula we are pretty sparsely populated so transmission rates are fairly low.

However protecting both ourselves, our neighbours and, most importantly you, is vitally  important to us. We would like to reassure you that we are taking the health and safety of our guests very seriously and are following the guidelines issued by our local council and the Welsh government strictly.

However, we are also making our best efforts to continue to create and offer a safe, stress free, break; and whilst we have to keep ‘physically distant’ we do not believe we have to be ‘socially absent’. We can still chat and laugh together over the fence and in the garden whilst maintaining the designated distance.

Obviously and inevitably we have had to change a few things, and we hope you will bear with us until normality resumes! 

Pre- Stay

 

  • Minimum stay – we are extending our minimum stay to three nights until further notice. This will reduce the frequency of guest changeovers and therefore the number of different people guests encounter when here. 
  • We are leaving at least one day between bookings to allow for a deep clean and for any chance of virus to dissipate.
  • Payment. All payments will be taken securely online when you book, we won't be handling cash at all in order to minimise physical contact. If you purchase any food items from us during your stay, we will provide an invoice and payment link.
  • Guest Health. We ask all guests to be vigilant about their own health. If you feel unwell before your booked arrival date; or have been in contact with people who are unwell from suspected coronavirus, please do not come.
    • We are relaxing our terms and conditions to enable you to make last minute cancellations when COVID-19 related; and bookings can be easily transferred to a later date. Obviously, we may require proof of your reason for cancellation if this occurs within three days of your scheduled arrival.
  • If guests arrive exhibiting possible symptoms, we reserve the right to turn them away .
  • Upon booking your stay you submitted contact details. If requested by the Welsh government these details will be provided to the Welsh Government Track and Trace and Protect system.

Meet and Greet

 


  • Arrival time. We have traditionally allowed our direct booking guests to have a more flexible arrival time; however due to enhanced and prolonged deep cleaning after each guest departure and the time now required to properly ventilate rooms we ask that guests do not arrive before 5pm.
  • Check in. We ask that you let us know by text your anticipated arrival time and we will ensure the property is open and ready for you. If your arrival is later than 5.pm, we will provide you with a key code for the back door so you can let your selves in.  Your (sanitised) keys will be waiting for you. You will have been sent our digital house manual and guidebook three days prior to arrival, and we ask you to please let us know once you're safely in so we can say hello!
  • Remember, we are only across the road if you have any problems. 

Cleaning between guests

 We are enhancing our already rigorous cleaning protocols to adopt guidelines from https://gov.wales/tourism-and-hospitality-businesses-guidance-phased-reopening

  • The cottage  will be fully ventilated before we enter to clean and during the clean. It  will then be locked until guests next enter. Where possible the cottage  will remain empty for at least  24 hours between guests.
  • All soft furnishings (throws, cushions; curtains and chairs), hard surfaces and touch points will be sprayed with Zoono. This is a commercially used long- lasting antiviral sanitiser. This is the chemical of choice being used by airlines and some railway companies. More information can be found on www.zoono.co.uk
  • All other surfaces and touch points will be cleaned first and then sanitised with an antiviral surface cleaner that complies with EN 14476. 
  • All laundry, (linen, towels, tea towels,etc...) will be washed at a minimum of 60 degrees before being tumbled dried or line dried. 
  • There is sanitiser provided at the entrances both for you to use before entering the property and during your stay. 

Check out time

 

  • We ask guests to check out by the designated time of 9.30am. We need all the time we can possibly get to ventilate, deep clean and sanitise the cottage. 
  • We also ask that guests strip the beds , and place the soiled linen, together with the towels, in the bags provided, and to wash, dry and put away the crockery and glassware etc.... and to empty all bins. 
  • We ask that guests leave keys inside the cottage  and where possible open windows and leave the door open to start the ventilation process.
  • These procedures are laid out in more detail in your digital guide. 


Covid Case...please read carefully

 


Suspected Case

  • Should a guest come down with COVID-19 symptoms within seven days of leaving the premises we ask that they get in touch with us ASAP, in order that  a track and trace system of guests staying at that time can be put in place.
  • If we have a suspected case in the cottage  we will seek advice from The Track and trace system. Medical help will be sought for the patient, and the relevant authorities notified so that the patient can arrange a CoVID-19 test. The patient plus partners will be asked to return home straight away; they cannot continue to stay at the cottage. 
  • Once the guest has vacated the cottage , the (potentially) contaminated premises  will be left unoccupied for 72hours. This includes a 24hour waiting period before anyone can enter . A rigorous cleaning regime will be instigated and then a further buffer of 24 hours taken before the cottage can be re-let.
  • We will call all in coming guests to let them know we have unfortunately had to temporarily close. We will use our best endeavours to relocate incoming guests to a local property but at peak times this cannot be guaranteed. If we have to cancel bookings, another date will be offered, or voucher /refund. 

 

 

Positive Case

  • If the guest’s COVID-19 test is confirmed as positive, the UK Government guidelines state that we may need to self -isolate ourselves for 14 days if they consider we have been within a close enough distance and for a long enough time where we could potentially have caught the virus. In which case, the cottage will not re-open until the 15th day after the positive case has departed. All guests will be contacted and given the opportunity to rebook. We will endeavour to find alternative accommodation, but this cannot be in any way guaranteed.
  • We feel as sure as we can that given the procedures we follow such a situation should not occur. 
  • If we ourselves exhibit symptoms of COVID-19 then under the test, Trace and Protect system we will immediately have to close the cottage and all guests will be asked to leave. The guest will only be charged for the days they have stayed. The cottage  will remain closed for 14 days.

Liability

 

  

We accept no liability for a guest contracting COVID-19 during their stay. We will do our best to make the cottage  as clean and safe as possible, but we cannot control guest actions or movement, the people they meet or the standard of hygiene at other establishments they enter or visit.


We strongly suggest that all guests take out adequate holiday insurance. 


Arallt Holidy Cottage-bench with a view
Llyn Peninsula, North Wales

Our Standard Booking Conditions

 

Bookings  whether made by telephone, e-mail, in person, in writing or over the internet are accepted by us on the following terms:

By making any Booking with us, you confirm that you accept these terms and conditions and agree to comply with and be bound by them.

These booking terms and conditions include a number of defined terms as follows:

Booking: a legally binding reservation for use of the Property, with a specified start and end date.

Contract of Hire: the legally binding contract between the Hirer and the Owner for the provision of the Property for the purposes of the Booking and related services.

Force Majeure Event: means (i) any event or circumstance not within a party’s reasonable control including, without limitation, acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic (if so categorized by a national or international health organisation), terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom, any law or any legally enforceable action taken by a government or public authority, which affects (directly or indirectly) the ability of the relevant party to perform a contractual obligation, collapse of buildings, fire, explosion or accident, or any labour or trade dispute, strikes, industrial action or lockouts and (ii) any binding legislation or law passed by the UK government or a UK public authority as a consequence of any of the events listed in (i).

Guest Price: the total price payable (which includes VAT, if applicable) by the Hirer for a Booking, comprising the property rental plus a booking fee and any additional charges that may apply to that Booking (e.g. in relation to pets).

Hirer: the person (“You”) making the Booking under these terms and conditions and by doing so entering into the Contract of Hire with the Owner.

Owner: the owner of the Property which is the subject of the Contract of Hire. (Sharon and Vincent Mears, Treddafydd, Llithfaen, Pwllheli, LL53 6NL)

Property: the holiday accommodation made available (subject to these terms and conditions) to the Hirer for use for the purposes of the Booking.

1. CONTRACT OF HIRE

The Contract of Hire is between the Hirer and the Owner of the property for which the Booking is made and shall be deemed to be made subject to these terms and conditions. The Booking is subject to these terms and conditions, which are governed by English law and the exclusive jurisdiction of the English courts. The Contract of Hire is effective only from the date and time that a written booking confirmation is sent out from us to the hirer. The Confirmation of Booking will show your booking details, the amount you have paid and the amount you still owe for the booking. As soon as you receive your Confirmation of Booking, you must check the details carefully. If anything is not correct, you should tell us immediately. We, acting reasonably, reserve the right to amend arrival (‘check in’) and departure (‘check out’) times so as to ensure the Property is ready for occupation, for example in response to a Force Majeure Event. So long as the Owner is acting reasonably, the Hirer will not be entitled to a refund in relation to a change in arrival or departure times.

For the avoidance of doubt, if we the deposit and/or full balance into our bank account, it will not mean we have accepted a booking unless we have issued the Hirer with a written Confirmation of Booking. Please do not make any other travel arrangements until we have issued you with a written Confirmation of Booking. If you book with us online, we will acknowledge that we have received your booking and then send a separate written Confirmation of Booking by e-mail to the e-mail address you have provided. If you book by post or phone, we will send your written Confirmation of Booking to you by post unless you tell us at the time of booking that you would prefer it to be provided by e-mail. It is your responsibility to check your e-mails regularly and to let us know about any change to your e-mail address.

The contract is for the hire of the Property for holiday purposes only. We does not accept Bookings from Hirers under 18 years of age and we reserve the right to cancel a Booking made by anyone who is (or who we reasonably believes to be) under 18 at the time the Booking was made.

2. INITIAL PAYMENT

Bookings will be reserved upon receipt by us of the required deposit payment in cleared funds of one half of the total Guest Price. If the Booking is made less than 30 days before the holiday commencement date, the full Guest Price will be required to be paid at the time the Booking is made. Deposits can be paid by debit card or credit card, BACS transfer or cheque. In the case of web bookings, these can be paid online through our secure payment system.

3. BALANCE PAYMENT

The balance of the Guest Price will be due for payment 60 days before the holiday commencement date, and must be paid by 30 days before commencement of the holiday. On receipt of the full balance payment in cleared funds, advice on key collection arrangements and directions to the Property will be sent to the Hirer. The Owner reserves the right to cancel a Booking where full payment has not been received within 14 days after the due date as advised by us. The deposit paid on the Booking is non-returnable once the 60 day period before commencement of the holiday is exceeded. 

4. METHOD OF PAYMENT

Cheques should be made payable to Mrs Sharon Mears with the booking reference written on the back. There is no charge for Debit or Credit Card payments.

5. VALUE ADDED TAX

Not currently applicable 

6. CONFIRMATION OF BOOKING

Once we have issued a written Confirmation of Booking, the Hirer is responsible for the total Guest Price as well as any extras as shown on the Confirmation of Booking. Amendments to bookings, where applicable and accepted by us , may be subject to an administration fee of £50 for each amendment. We reserve the right to adjust prices quoted on our website or on details to properties, due to errors or omissions or changes in the VAT status etc...

7. BOOKING CANCELLATION

If you wish to cancel your Booking you must inform us as soon as possible in writing (including by e-mail). The day we receive your notice to cancel is the date on which we will cancel your Booking.

If we are able to re-let all or part of the period booked, we will, at our sole discretion, consider a refund, less any shortfall in cost of the re-let booking, ) and less a handling charge of £90. Further, even if we are not able to re-let all or part of the period booked, we may (depending on your reason for cancellation), at our sole discretion, refund you all money you have paid for your Booking less a handling charge of £90.

Please note that if you cancel your Booking you will remain liable for full payment, subject to your rights pursuant to clause 16.

We recommend that all guests consider taking out a travel insurance policy, which may provide cover in the event of a cancellation.

8. BOOKING FEE

We do not charge a booking fee, but reserve the right to do so in the future. 

9. PETS

We do not accept pets at Arallt Holiday Cottage.

If you need an assistance animal, please contact us before booking your stay.

10. AMENITIES

The use of accommodation and amenities, where offered, such as swimming pools, hot tubs, rowing boats, beach huts etc, is entirely at the Hirer’s risk and the Owner excludes all responsibility or liability for injury, or loss or damage to Hirer’ or visitors’ belongings.

Further,The Owner will not be liable to you, any member of your party or person visiting the Property during the period of your hire of it for any events outside the Owner’s reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstances or any Force Majeure Events. Further, the Owner will not be liable to you for the withdrawal/removal of any facilities/amenities from/in the Property resulting from a Force Majeure Event.

Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours a day and is provided for pleasure not for business purposes.

The property does not have a suitable and safe place to charge vehicles, so it is recommended you check prior to finalising your Booking if this is an essential requirement. If you are keeping an electric vehicle at the property, The Owner reserves the right to (i) charge additional fees if charging is, in the Owner’s opinion, excessive and/or (ii) refuse to allow electric vehicles to be charged if they do not think it is suitable/safe to do so.

Any damage to the electric system at the property through incorrect use, overload of the system or the use of a standard extension cable will be the responsibility of the Hirer. Should damage occur the costs of repair are the responsibility of the Hirer and are not covered by the accidental damage waiver.

11. PARTY NUMBERS/COMPOSITION

It is your sole responsibility to ensure that no more than the maximum numbers of persons, as stated in the brochure/website, occupy a Property during your Booking. The Owner reserves the right to refuse admittance or to require you to ensure that some people leave the Property if they believe that you are in breach of this obligation. No refunds will be given if admittance has been refused for this reason. Further, where properties specify a minimum age limit for guests, in no circumstances may any persons under the specified age limit, as stated in the brochure/website, stay at that Property. The Owner reserves the right to refuse admittance or to require proof of someone’s age if either believe that this restriction has been breached. No refunds will be given if admittance has been refused for this reason.

By completing a Booking, the Hirer certifies that they are authorised to agree to these Booking Conditions on behalf of all members of the party, including any changes. The Hirer must be over 18 years at the time a Booking is made and be a member of the party occupying the Property. The Hirer agrees to take responsibility for the acts and omissions of all members of the party in relation to the Booking and the Property. The Owner reserves the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the Property concerned.

12. YOUR RESPONSIBILITIES

For the duration of your stay at the Property, you will be responsible for the Property and will be expected to take all reasonable care of it. The Property and all equipment and utensils must be left clean and tidy at the end of the hire period. If a Property is not left clean and tidy, any additional cleaning costs will be charged to the Hirer. Should there be any specific health or mobility difficulties which may affect a party member; this must be pointed out at the initial reservation stage so that the suitability of the Property can be assessed. The Property (including any car parking spaces) must be vacated by 09.30 am on the day of departure.

13. DAMAGE

All damages and breakages are the legal responsibility of the Hirer and should be reported immediately and before the end of the holiday. The reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the Booking by you or other members of your party shall be payable on demand to us and we may also, at our discretion, refuse further bookings. The Owner has the right to enter the Property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). The Owner reserves the right to repossess the Property at any time where you or any member of your party has caused damage, and in such circumstances the Owner shall not be liable to make a refund of any remaining portion of the Guest Price.

14. ACCIDENTAL DAMAGE DEPOSIT/WAIVER

We reserve the right, at our discretion, to require a damage deposit at time of booking. 

14.1

The Accidental Damage Deposit is due with the balance of the Guest Price and it will be cashed on receipt and held by us to be applied against the reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the Booking by you or other members of your party. The balance of the Accidental Damage Deposit will be returned to you within 7 working days of the departure date. Where such costs exceed the Accidental Damage Deposit you agree to pay such excess to the Owner promptly and in any event within 14 days of being notified.

14.2

Where you have agreed to pay the Accidental Damage Deposit Waiver the Accidental Damage Deposit is not payable. The Accidental Damage Deposit Waiver is a non-refundable payment by you to us in lieu of the Accidental Damage Deposit. The Accidental Damage Deposit Waiver covers the costs of making good any loss or damage to the Property and/or its contents caused through act or omission during the period of the Booking by you or other members of your party up to the value of the Accidental Damage Deposit for the booked Property. Where any such damage caused exceeds this amount, you agree to pay to us, upon written demand, any reasonable costs incurred by or on behalf the Owner to make good any such loss or damage above the predetermined amount. Criminal or wilful damage will not be covered by the Accidental Damage Deposit Waiver.

15. LITERATURE

The Owner will take every care to ensure the accuracy of the Property descriptions. All information in our website is given in good faith and is believed to be correct at the time of going to press, but the Owner cannot be held responsible for changes beyond their control, which may become known after publication of this literature. The Owner's description of the property shows what amenities that property has but generally does not state what is not in the self-catering property.

16. AVAILABILITY AND FORCE MAJEURE

The Contract of Hire is made on the understanding that the Property will be available for the dates stated. In the unlikely event that a Property is not available during the period of the Booking as a result of a Force Majeure Event or if the Hirer cannot legally travel to the Property as a result of a Force Majeure Event, then either (i) the Owner may be forced to cancel the Booking and you will be advised as early as possible or (ii) you must write to us as soon as possible to inform us as to the Force Majeure Event and its effects on your ability to legally travel to the Property.

In the event of such a cancellation, or in the unlikely event that the Owner is forced to cancel the Booking due to circumstances or events outside their reasonable control, the Hirer will have the choice of the following options:

  • to transfer the Booking to a later date and/or another property free of any administration charges, subject to availability - the Hirer will have to pay any      difference in price if the cost of the new booking is higher or be  reimbursed the difference if the cost of the new booking is lower;
  • to request a voucher with a redemption value equal to the amount previously paid for the Booking - the voucher terms and conditions will be available to the Hirer before      they make their choice under this clause; or
  • to obtain a refund of the  amount already paid for the Booking .
  • The Hirer will have to contact us in order to access these options.

The Hirer will not as a result have any further claims against the Owner.

17. PROPERTIES WITH CHARACTER

You have chosen to holiday in a rural area in an older property, remember that much of its character and charm is due to its age. Arallt Holiday Cottage is well over 100 years old and was built long before the days of damp proof courses and cavity walls so some may show signs of damp, particularly in long spells of wet weather. The Owner will do their best to ensure that the background heating is kept on sufficiently to compensate, even when the Property is empty. Condensation can be alleviated by opening windows and allowing the air to circulate. If you have any concerns, please talk to us at the time of making your Booking. Also, please remember that should traditional property features (steep stairs or low beams, for example) be a problem for any member of your party, you must consider and mention this prior to booking.

Please remember that properties in the country do attract spiders and therefore cobwebs. It does not mean that the Property is dirty or has not been cleaned as cobwebs can be spun almost as quickly as they have been cleaned away! In rural areas please be tolerant of the sounds and scents that you may encounter, they are all a part of the countryside experience!

18. COMPLAINT PROCEDURE

We aim to provide a high level of customer service and want all of our guests to be completely happy with their holiday. In the unlikely event that you have any issues with your accommodation, please get in touch with us as soon as possible during your stay so that we can do our best to put it right.

If the Hirer wishes to make a complaint about anything connected with the hire of the Property, they should contact us as soon as reasonably possible prior to departure. In the event the Hirer does not have phone reception at the location where they are staying, the Hirer must make reasonable efforts to make a call from a nearby public telephone, send us an e-mail or visit our farm across the road. We will then deal with your complaint and take action to resolve it) as soon as reasonably practicable.

Compensation will not be considered for any complaints that are made after the hire has ended, or where the Hirer has denied the Owner the opportunity to investigate, address or remedy the issue during the Hirer’s stay.

The Owner cannot accept responsibility or liability for work taking place outside the boundary of the Property, or for noise or nuisance resulting from third party activity over which the Owner has no control.

19. BEST PRICE GUARANTEE

We guarantee you always get the lowest price when you book your holiday property directly through us. To qualify for our Best Price Guarantee, you must find the same property, for the same party size, over the same date period and notify us within 24 hours of your booking, in writing by post or e-mail. The lower price must be viewable by anyone prior to booking and bookable by anyone, i.e. not a negotiated rate, a member rate, an offer applicable to only part of your stay or an offer which requires a credit card number or code to see. This Best Price Guarantee does not apply to any optional extras, service charges or other fees and excludes changes in currency conversion rates. The same property must be available for booking at a qualifying lower price in the same currency when we validate your claim.

We will assess your claim within 48 hours of receipt of all required information. If your claim is successful, we will notify you in writing by post or e-mail and refund the difference or adjust your outstanding balance. Only one claim may be submitted per Booking.

We reserve the right to reject claims under this clause 19, if we believe that the Best Price Guarantee is being intentionally abused or manipulated to circumvent its intent. A claim may be invalidated if you make any changes to the Booking after the claim has been submitted and approved.

20. DATA PROTECTION

We will process your data in accordance with our Privacy Policy which can be found here and its Cookie Policy which can be found here. These policies form part of these terms and conditions so please take the time to read them.

The Privacy Policy also details your rights and how to contact us in relation to any data protection queries.

At all times your data will be held securely and protected in line with obligations under UK data protection legislation. 

21. LEGAL

Each of the paragraphs in these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

In the event of any dispute between parties it shall be referred to the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the property is situated.

These Booking Conditions supersede any previous issues.

Sharon and Vincent Mears

Treddafydd

Llithfaen

Pwllheli

LL53 6NL

01758 750418.

Copyright © 2020 Arallt Holiday Cottage - All Rights Reserved.

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